D) Checking CSI initiatives: This method determines whether or not the initiatives for improvement go based on the plan. c) Defining CSI initiatives: This process aims to optimise the services determined by the analysis and evaluations by utilizing specified initiatives. Some initiatives need client input, while some are accomplished internally https://enterpriseservicemanageme66431.p2blogs.com/32325563/examine-this-report-on-enterprise-service-management-esm