Volume spikes are where support quality usually slips. Tone drifts. Delays creep in. Automated Customer Service provides consistent, accurate replies when humans can’t realistically maintain the same energy at scale. Order updates, policy questions, and basic troubleshooting handled upfront. Exei absorbs this pressure quietly so teams can focus on judgment-heavy cases. The result isn’... https://www.123articleonline.com/articles/1511103/messenger-ai-agent-when-conversations-finally-scale-without-losing-trust